Shipping policy

Elite Matcha
📧 hello@elitematcha.com
Last Updated: February 7, 2026

At Elite Matcha, we’re committed to getting your mocha-inspired tees, sweatshirts, and tote bags to you safely and smoothly.

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Order Processing

Orders are processed within 2–5 business days after payment confirmation. You’ll receive a confirmation email once your order has been processed.

Processing times may be extended during high-volume periods, launches, or promotions.

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Shipping Time

Estimated delivery time is 5–12 business days after order processing, depending on your location.

Please note that delivery timelines are estimates and may vary due to external factors beyond our control.

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Shipping Charges

Shipping fees (if applicable) are calculated and displayed at checkout before you complete your purchase.

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Tracking

Once your order is shipped, tracking details will be shared via email, allowing you to follow your package until delivery.

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Incorrect Address

Customers are responsible for providing accurate shipping information. Elite Matcha is not responsible for orders delayed or lost due to incorrect or incomplete addresses.

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Delays

Occasional delays may occur due to weather conditions, courier issues, or other unforeseen circumstances. We appreciate your patience in such cases.

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Lost or Undelivered Orders

If your order has not arrived within the estimated timeframe, contact us at hello@elitematcha.com so we can assist you.

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Contact Us

For any shipping-related questions, reach out to us at:
📧 hello@elitematcha.com